Delivery & Returns Policy
Delivery
Ireland: Delivery is by An Post between 9am – 5.00pm Monday – Friday. We will send you a tracking number to your email which will give you an estimated delivery of your parcel. Delivery can take from 1 - 4 working days after artwork approval.
If you need further information about the status of your order, please do not hesitate to contact us at oconnellcrafts@hotmail.com
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Delivery Rates: Delivery rate will be added at checkout. Delivery rates depend on size, weight and destination of your order.
Returns
1. Return Eligibility
At O’Connell Crafts Studio, we want you to be delighted with your purchase. If you are not entirely satisfied, our returns policy allows you to return eligible items within 14 days from the date of delivery. Please note personalised items can only be returned if damaged in transit. In the case of any damaged items a full refund or replacement item will be offered. This does not affect your statutory rights.
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2. Return Process
To initiate a return, please contact our customer service team at oconnellcrafts@hotmail.com. Provide your order number, a brief explanation of the reason for the return, and any relevant photographs if applicable. We will guide you through the return process.
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3. Eligible Items
To be eligible for a return, items must be unused and in the same condition as received. They must also be in the original packaging. Certain types of goods may be exempt from being returned.
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4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
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5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact our customer service team at oconnellcrafts@hotmail.com
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7. Contact Us
If you have any questions regarding our returns policy, please contact us at oconnellcrafts@hotmail.com